Shipping Policy

Any shipping and handling fees assessed at the time of purchase only apply to the first shipment of goods. If your product is returned to us, whether intentionally or through the carrier's inability to deliver to your address, Lumio, LLC will assess additional shipping and handling fees for each delivery attempt you request. These fees are based on fluctuating carrier rates and may be greater than initial shipping and handling fees assessed for your order. If you choose to forfeit your product, the cost of the product will be returned to you. Shipping fees are non-refundable once an attempt to ship your product has been made.

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Lumio, LLC. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Lumio, LLC delivers these items to the carrier.

We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Addresses and personal information must be submitted using only characters found in the English alphabet. Addresses or names containing international characters are invalid. If an order contains such characters, we will attempt to contact you to supply a valid name and / or address.

Telephone numbers must be supplied at the time of purchase for all orders.

For deliveries to other parts of the world we use a variety of carriers and, often times, a combination of carriers. If you require specific information about how your shipment will be delivered, contact help@hellolumio.com. 

Requests to use a specific carrier should be sent to help@hellolumio.com and, due to the nature of our product, may not be possible.

We will attempt to deliver your product as quickly as possible. In the US and Canada, this is most often within five business days. If you require expedited shipping, there is an option for US deliveries to select this at checkout and will incur additional cost. 

Duty, VAT and Other Fees

Our listed pricing is inclusive of Customs Duties, VAT or Taxes for the majority of countries around the world. Customs Duties, VAT and taxes are NOT included in the listed price for Brazil, Argentina, Uruguay, Georgia, Kenya, Tunisia, India, Pakistan, Afghanistan, Indonesia, Vietnam, St Vincent and the Grenadines, and Jamaica. For these countries, the Customs Duties, VAT and Taxes will be payable by the recipient upon customs clearance.

Duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by many countries. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Lumio, LLC holds no responsibility for any fees levied.

State taxes are applied for some destinations in the USA. These are not included in the listed price and will be calculated at checkout before payment.

Lumio, LLC will not reduce the declared value of goods in order to circumvent the customs regulations in place by any governing body. Similarly, Lumio, LLC will not split shipment of a singular order in order to lessen the duty, VAT, taxes or other import fees for which the buyer is responsible.